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Bespoke

Are you looking for your own company branded products?

Delicate Owl is here to help. Not only do we make fantastic products for ourselves but we work with a number of clients offering them services to enable them to have their own branded products. As the manufacturer of all our products we offer trade, wholesale, unlabelled, White Label, Private Label and Bespoke product development options.

We’ve taken the hard work out of it for you with 3 simple options to create your own product.for your own business, hotel or boutique. Add your own labeling if you wish.

We would love to discuss your white label, private label or bespoke products requirements further and arrange to provide you with a quote, so please send us further details regarding your project using the contact form below:

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WHITE LABEL

Existing off the shelf products from Delicate Owl

As the manufacturer of all Delicate Owl products we can offer our products as ‘White Label’ items to our clients. This option allows them to buy our wonderful soaps, bottled washes and lotions for their own business, hotel or boutique. These products are made by Delicate Owl and we will act as the responsible party for the product, but they include ‘your own’ company branding or label. This is the most cost-effective way of having your own range of branded products for your business.

PRIVATE LABEL

Modified off the shelf or exclusive products from Delicate Owl

The following product(s) are not currently on the market or stocked by Delicate Owl. However, these can be made for you under our existing Delicate Owl Safety Assessments portfolio (but have limitations to ingredients/fragrances that can be used in each recipe) This is a great option for creating your own private label product from scratch without the additional cost of a cosmetic safety assessments or acting as the responsible party as per the ‘Bespoke product’ option below. It can also include you supplying your own packaging if you wish. Examples of other products which are available and you may be looking for Lip Balms, Body Butters/Balms/Oils, Body Oils or Bath Oils, Bath Salts/Milks/Bombs/Melts/Sorbets, Body Scrubs, Soap Bars.

BESPOKE PRODUCT

Brand NEW product development

A completely brand new product, not currently offered by Delicate Owl or covered under our Private Label products. This would involve an in-depth briefing, sourcing, packaging, development, sampling, testing and will require a final Cosmetic Safety Assessment report before legally being able to sell on the market. The average development process can take anywhere between 1-6 months and sometimes up to 12 months from brief to final product delivery (depending on the complexity of the brief, creation of samples and timings on approval stages etc).

The simple rule is, if you are selling products with our labels on you do not have any responsibilities with regards to registering products on the CPNP, as a manufacturer all of our products are pre-registered on the CPNP by us. A guide to labelling your own products Terms and Conditions when labelling our products under your own brand, labelling advice, safety assessment/report information and more can be seen below.

Labelling Guide

Based on regulations, there are some guidelines that you must abide by to sell products legally in the UK/EU below gives advice on the CPNP (Cosmetic Product Notification Portal), what information your own labeling should legally contain, details regarding cosmetic product safety reports and your responsibilities regarding insurance. Your responsibilities as a reseller with regards to the CPNP are listed below.

The simple rule is, if you are selling products with our labels on you do not have any responsibilities with regards to registering products on the CPNP, as a manufacturer all of our products are pre-registered on the CPNP by us.
All products for sale in the UK/EU must be registered on the CPNP (Central Product Notification Portal) All products for sale in the UK/EU must have a ‘responsible person’ assigned to them to enable the product to be traced and for the purpose of gaining information regarding that product. The responsible person for all products manufactured by Delicate Owl is our owner & founder Sharon McGinty.

ALL OF OUR DELICATE OWL PRODUCTS ARE REGISTERED ON THE PORTAL

As a reseller, or retailer, you do not need to register any product you buy from us on the portal yourself. The portal is for manufacturers only. The purpose of the portal is for government authority or poison control to access information such as ingredients contained in a product. If a product was ingested, for example, a hospital may need to know specific information about the product and its composition. To register a product on the portal, a cosmetic safety assessment report is required.

ALL OF OUR DELICATE OWL PRODUCTS ARE FULLY CERTIFIED with individual Cosmetic Product Safety Reports in line with the current European Cosmetic Regulation EC 1223/2009. As a manufacturer, we reserve the right to act as the ‘Responsible Person’ for all of our products. This makes sense, as we can very quickly give any information needed about a product, especially in an emergency, because we manufacture the products and what they contain.

Please note: If you fail to abide by the above guidelines regarding the CPNP, we cannot accept any responsibility for any action against you by any governing body, such as trading standards. To sell a labeled product that has not been registered on the CPNP is illegal, so please do make it a priority to get your photographs sent over to us for registration as soon as you possibly can. We aim to register all products with your labeling within seven working days. Ultimately, it is your responsibility to ensure you are abiding by law and your local trading standards department guidelines. The advice on this page is meant as guidance only, and it is your responsibility to check with your local trading standards officer to ensure you are conforming to the correct guidelines for selling cosmetic products.

Standard White label

Front: Client brand logo can appear in the designated area. (subject to client website address being short enough to fit within guides). Product title and volume/weight.

Back: This includes generic product label with ingredients, product description, volume/weight, client SKU code and client website address.
Labels are only available in”white” weatherproof printed in 1 colour black and white and the logo must be supplied in vector format.
Sample 300ml Label

Sample 300ml Label
whitelabel_300ml

Sample 30ml Label
whitelabel_30ml

This includes all of the above except the design of the front label is elaborated, based on client’s suggestions or corporate brand guidelines. Labels can be printed in colour on a “white” weatherproof label only. Designs will go through a maximum of 3 revisions. Proofs may be necessary. POA.

FAQs

If you purchase any product from us with the intention of putting your own branding or label on the product you must include our details on the label as the manufacturer. Text such as ‘Handmade in the UK for (*insert your business name here*) by Delicate Owl  SO21 3QJ’ is a good example of what must be on your label.

Other information you must include is as follows:

  • Product name
  • Full ingredients listing including allergens and INCI names (Full lists are available from us upon request)
  • A batch number (We provide you with a batch number for every product you purchase from us which you can easily transfer to your own labels)
  • A ‘period after opening / PAO symbol’ stating the appropriate timescale for that particular product – Soap Bars, for example, have a 30-month shelf life if stored in the correct conditions, so the PAO symbol should state ‘6M’ – Please see the picture below for an example of the correct symbol to use. Different products have different shelf lives and we state the correct time limits for our products alongside the ingredients. In the European Union, cosmetic products with a shelf life of fewer than 30 months are not required to carry a ‘best before date’. Instead, there has to be an indication of the period of time after opening for which the product can be used without any harm to the consumer.
  • This is the correct Period After Opening symbol to use on your label. All of our products have a shelf life of 30 months or under.
  • The product weight –  you will have the weights supplied by us and you can use these weights on your label.
  • Any usage instructions or warnings – ‘Avoid contact with eyes’ or ‘Do not eat’ are very common warnings on cosmetic labels. None of our products are recommended for use directly on the eyes. Common sense is all that is needed to provide appropriate warnings. As above, you must state our details on the label as the manufacturer, but this does not mean you cannot include your own business name, or website address!
  • You must then send us a clear photo or photos (1 or 2 is fine as long as we can clearly see the labeling, please take photos in daylight if possible) of the product with your label on, so we can register it on the portal under our pre-existing details as a ‘variant’. This ensures full traceability back to us as the manufacturers.

To legally sell you do need to have your own ‘public liability insurance’.
As manufacturers, we hold a full and comprehensive insurance policy covering our products. We are always happy to provide details of this insurance should you ever need it. Please just send us an email and we will be happy to assist you.

Please note: If you fail to abide by the above guidelines regarding the CPNP, we cannot accept any responsibility for any action against you by any governing body, such as trading standards. To sell a labeled product that has not been registered on the CPNP is illegal, so please do make it a priority to get your photographs sent over to us for registration as soon as you possibly can. We aim to register all products with your labeling within seven working days. Ultimately, it is your responsibility to ensure you are abiding by law and your local trading standards department guidelines. The advice on this page is meant as guidance only, and it is your responsibility to check with your local trading standards officer to ensure you are conforming to the correct guidelines for selling cosmetic products.

Currently, we do not provide products in bulk for repackaging, nor do we allow the re-packaging of our already packaged products. The material that a product is packaged in is considered and assessed in detail within each product’s Cosmetic Product Safety Report. Therefore, our products are only assessed in the packaging that they arrive at you in. Our products have been tested for stability in their current packaging, and removing them from their original packaging will render the Cosmetic Product Safety Report void, meaning the product would be being sold illegally.

Different types of plastics or metal plated containers DO react differently with different essential oils and fragrance oils, just because you have a product in a plastic pot does not automatically mean it can be re-packaged into another plastic pot. Some essential oils will actually corrode some types of plastics!