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Frequently Asked Questions

Here are our quick and easy answers to some of your most frequently asked questions about how your order will get to you.

About Ordering

It is our aim that ordering from this site be a straight forward pleasant experience. Your satisfaction is paramount; we want you to enjoy our products and be happy with our service. During the ordering process, you will be required to check a box agreeing to our stated terms and conditions. Please do take a moment to familiarise yourself with these before proceeding with an order. Terms & conditions are also linked at the foot of each webpage so that you can read them before deciding on how and when to order.

We would like to draw your attention to our order processing & shipping procedures in particular. In essence, when reading the terms & conditions you will see that we require a period for packing in addition to the time taken for delivery.

In general, we aim to have your order delivered to you within a week, most are dispatched within 24-48 hours depending upon content. (This doesn’t apply to trade clients) Parcels are then sent on a 3 to 5 day delivery service depending upon your location in UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for turnaround of your order during November and December and 5 working days at all other times – alternatively check the service message on our home page.

Postage & Payment

We would like to draw your attention to our order processing & shipping procedures in particular. In essence, when reading the terms & conditions or delivery pages you will see that we require a period for packing in addition to the time taken for delivery .
In general, we aim to have your order delivered to you within a week, most are dispatched within 24-48 hours depending upon content. Parcels are then sent on a 3 to 5 day delivery service depending upon your location in UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for turnaround of your order during November and December and 5 working days at all other times – alternatively check the service message on our home page.

We do not hold your credit card data. You do not enter any credit card data into the Delicate Owl site. When you come to pay for your products you leave our site and your payment is processed through PayPal payments interface. So making it easier if you have a PayPal account or simple add your card payment details. Redemption of gift vouchers or coupons online are available.

Payment will be taken in GB pounds (£).

Paying for your orders

We accept all major credit/debit cards except Amex/Diners & Maestro cards. You may also choose to pay via PayPal in this method.

How to get in touch

For speed you may like to use the “Contact Us” link on the top bar to send us a message.

I Have Another Question: Can I Call You?

If you have any queries relating to an order that you’d prefer to discuss by telephone, just send us your phone number and details of your query via our contact form and we’ll give you a call.

Refunds and Returns Policy

Please read our terms and conditions for more information on refunds and our returns policy.