Our Delivery Service
Christmas And New Year Holiday Closure Notice
We are now closed for the Christmas/New Year holidays. We will resume work on Wednesday 15th January 2020.
Customers can still place orders on our website during the holiday period, but there will be no shipping of orders during this period. We will resume shipping from Wednesday 15th January 2020 on wards. There will be some delays with dispatch of orders once we resume work in January and we will NOT be able to guarantee same day dispatch for customers choosing a courier shipping option, whilst we catch up from the Christmas/New Year holidays.
There will be no responses to emails during the Christmas/New Year closure. We will try to respond to all emails as soon as possible once we resume work. Please bear with us, as it may take a little while to catch up with emails and orders upon our return.
We would like to say a big THANK YOU to all our customers for your business in 2019
Wishing you all a very Merry Christmas and a Happy New Year!
In the meantime, if you have a general query, pop over to our website www.delicateowl.com where you will find information about all our wonderful products, services, delivery times, and Frequently Asked Questions page.
In general, standard shipping we aim to have your (UK) order delivered to you within 7 to 10 days, most items are dispatched within 24-48 hours depending upon contents. Usually sent 2nd class postage via “small parcel” on a 3 to 5-day delivery service depending upon your location in the UK.
We are now able to offer shipping to EU and worldwide destinations – using a track and sign service. All our tracking and signature services aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.
Alternatively, we sometimes use ‘couriers’ to send our parcels.
Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 -14 days for a turnaround of your order during November and December and 5 working days at all other times – alternatively check the service message on our home page.
How Much Will Delivery Cost?
Whatever you order from us, big or small, postage will be charged as listed in the table below. EU and International shipping are calculated on a weight based system at time of check out. Shipping cost calculator can be seen on “view basket” page. If your location isn’t available – please contact us for further ship quote.
(Typically 3-5 working days)
We currently sell & ship mainly to the UK mainland and are able to offer FREE SHIPPING on orders over £30. Sadly we are not able to deliver to PO Boxes, boats, BFPO addresses. We are now able to offer international delivery based on weight and size, please use our shipping calculator during check out to view cost accordingly.