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Terms & Conditions

Delicate Owl Conditions of Sales

Contents

1. Ordering
2. Delivery
3. Resale
4. Payment and Security
5. Prices and VAT
6. Cancellations and Returns
7. Cookies
8. VAT Queries
9. Complaints Procedure
10. Late Payment

Address for any returns or comments:
Please email info@delicateowl.com for return address details or share your comments

At Delicate Owl, we pride ourselves on delivering fresh, handmade cosmetics to your door and delivering excellent customer service every time.

1. Ordering

It is our aim that ordering from this site be a straightforward pleasant experience. Your satisfaction is paramount; we want you to enjoy our products and be happy with our service. During the ordering process, you will be required to check a box agreeing to our stated terms and conditions. Please do take a moment to familiarise yourself with these before proceeding with an order. Terms & conditions are also linked at the foot of each store page so that you can read them before deciding on how and when to order.

We would like to draw your attention to our order processing & shipping procedures in particular. In essence, when reading the terms & conditions you will see that we require a period for packing in addition to the time taken for delivery.

In general, we aim to have your order delivered to you within a week, most are dispatched within 24-48 hours depending upon content. Parcels are then sent on a 3 to 5-day delivery service depending upon your location in the UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for the turnaround of your order during November and December and 5 working days at all other times – alternatively check the service message on our home page.

Before you can place an order, you will need to register and then log in. Everyone is allowed one customer account, but you have to be 18 or over to do so. By signing up to our website, you agree to give: Your real name, Your e-mail address, Your billing address.

Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.

If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible.

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and vary delivery and/or billing addresses.

After placing your order you will receive an automated acknowledgement.

2. Delivery

In general, we aim to have your order delivered to you within a week, most are dispatched within 24-48 hours depending upon content. Parcels are then sent on a 3 to 5-day delivery service depending upon your location in the UK. Please note that during busy periods and during the months of November and December, delivery lead times will be extended. If you have a deadline we suggest that you allow at least 10 days for the turnaround of your order during November and December and 5 working days at all other times – alternatively check the service message on our home page.

Free Shipping offer

Terms & Conditions for Free Shipping On Orders Over £45*

THE FOLLOWING TERMS AND CONDITIONS TO QUALIFY FOR THIS OFFER:

  • New orders placed on delicateowl.com, phone orders do not qualify
  • Purchase £45 or more of products to receive free shipping UK Mainland (excludes channel islands & Northern Ireland)
  • No price adjustments for previous orders or coupons relating to other offers and deals
  • No coupon code required; the shipping charges will be automatically deducted at the time of Checkout.

We have delivery options for customers in the UK  & EU & Worldwide (subject to weight & size).

Whatever you order from us, big or small, postage will be charged according to weight & size.

Events beyond our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action.
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.
  • The impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • The impossibility of the use of public or private telecommunications networks.
  • The acts, decrees, legislation, regulations or restrictions of any government.

Arrangements

After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

For UK orders (i.e. orders to be delivered to a UK address), once we accept your order, a contract to purchase and deliver products takes effect between you and Delicate Owl.

Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery.

Upon receipt of your order for the products, to the UK by us will be at your sole risk from the time of delivery to you.

The Contract

The contract between you and us is legally binding. Your order constitutes an offer to us to buy a product. This does not affect your statutory rights. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.

A person who is not party to the contract shall not have any rights under or in connection with it.

3. Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

4. Payment and Security

We do not hold your credit card data. You do not enter any credit card data into the Delicate Owl site. When you come to pay for your products you leave our site and your payment is processed through Paypal.

We accept Visa, Mastercard, Electron, AMEX, Maestro and Visa Electron through Paypal.  Redemption of gift vouchers or promotional codes online is available.

Payments are processed through Paypal. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time. You will be liable for any customs and taxes due, incurred via shipping internationally.

How to get in touch

For speed, you may like to use the “Contact Us” link on the top bar to send us a message

I Have Another Question: Can I Call You?

Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Please note: This service is not available outside of the UK.

You can contact Delicate owl Online, please e-mail your queries, problems or questions to info@delicateowl.com

5. Prices and VAT

Our prices, as stated on our website, are in pound sterling (£) and include VAT at 20%. You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Please note that offers are subject to availability and may end before originally advertised.

Where you have requested delivery to the UK, the price paid for the product will usually include UK VAT, and UK VAT will be shown on your email sales notification.

Free delivery offers, when available, only apply to UK Mainland currently.

6. Cancellations and Returns

You have the right to cancel your order before we despatch it (orders are normally despatched within one to two working days) or, in the case of UK deliveries, before products are collected by our delivery partners.

Please email us to let us know about the cancellation on info@delicateowl.com. Should you need to return your order to us, it must reach us within 21 days from the day on which you received it. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 7 days from receiving a cancellation notice.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products.

Damages

All damages are required to be reported to us within 7 days of receipt of the goods. If the products are faulty or damaged we require photographic evidence to be sent to us info@decliateowl.com then we can assess the situation and issue a credit note or replacement if applicable.

In the event of damaged or faulty products, we will pay for additional postage costs once photographic evidence has been accessed.

Shortages

All shortages are required to be reported to us within 7 days of receipt of the invoice.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Please note: This service is not available outside of the UK.

Returns address:
Please email info@delicateowl.com for return address details

7. Cookies

See our ‘Cookies’ page.

8. VAT Queries

Delivery costs will be added to your order and the final total will include VAT calculated on your products and the cost of delivery.

9. Complaints procedure

If you have a complaint please contact the office by email (info@delicateowl.com) or in writing

10. Late Payment

We request all invoices to be settled immediately on receipt. An administrative charge may be added to any further correspondence relating to the collection of the monies due. If subsequent overdue invoices or letters are not settled we will seek reimbursement via a debt recovery service.